2 November 2017 / RightHear / Idan Meir, Co-founder & CEO
As a technology based startup, we know what we are good at and where to put our focus: building the best indoor orientation mobile application to allow our users to be as independent as possible.
Even though we use the most cutting-edge technologies, the best UX possible and the right design, we have a great challenge left to solve — describing the information about the space around the user in the most helpful, efficient way that we can.
This great challenge always reminds me of an old joke:
Stevie Wonder: Hi, Ray, do you know where my wallet is?
Ray Charles: Yes, it’s over there.
Stevie Wonder: Hmm…
To understand this challenge even better, think about how you would explain how to reach the restroom on your office’s floor to someone who is standing at the building’s entrance. If that person is also blind or visually impaired (or even just blindfolded), you can imagine how difficult this could be.
At RightHear, this is the challenge that our solution tackles every day. Thanks to the Wayfindr standard for writing audio for people who are blind or visually impaired, we can do it even better. When writing content about your venue, make sure to follow the Wayfindr Standard and avoid the mistakes below.
Here are just a few common mistakes:
Using the words “steps”.
“Continue 5 steps straight” is a problematic way of describing distance. Why? Because if your friend is a tall person, the number of steps will much lower.
Instead, it is recommended to use meters or feet, depends on the most common measurement system in the specific location.
Using the words “Right/Left”.
These words are tricky because they are relative. If the person is not facing the direction you’re intending for him to face, then pointing him to the right or to the left will be just wrong.
At RightHear, we overcome this challenge with our innovative “360° orientation” feature, which describe the area to the user according to where he is pointing with his smartphone.
Missing important information.
If the entrance door to the building is a push door and you didn’t mention this tiny piece of information, your friend may think it’s locked and stay outside. Describing the environment is not only about the routes or the desired path.
What type of information to include in the description and what to ignore? Well, we should probably dedicate a whole new post just for answering this question, but to get an idea, make sure to check the Wayfindr standard or the “information” bubbles on the RightHear dashboard.
So, how are we dealing with the challenge?
Simple! We’re partnering with Wayfindr: the world’s world’s first internationally-approved standard for accessible audio navigation.
To simplify the 73 pages of the standard to an immediate actionable way of implementation, we have added tips of writing the description in our dashboard based on the standard. Use the tips and templates to write high-quality content for your venue, and join us in working for a more accessible world every day!
Having Wayfindr’s tips integrated into the content management system will likely become an industry standard in the near future, and we are proud to be the first.
Sign-in to your account (or sign-up for free) to see our tips and implementation of the WayFindr standard. We are curious to hear your feedback, so make sure to comment on this post or share with us on social media.
Until next time, don’t forget: if Stevie Wonder ask you about his wallet, the answer is simple: RightHear.